Service 03 · Knowledge assistant
Every answer your team needs, from your own documents
Rouage builds a private AI assistant connected to your manuals, procedures and training material. Your team asks a question in plain words and gets an answer in seconds, with a link to the page it came from.
Who it's for
For businesses whose know-how lives in a few heads
When the same questions reach your most experienced people every day, they stop doing their own job, and new hires take months to get up to speed. The answers usually exist already, buried in a 200-page manual or an old shared drive.
Sounds familiar?
New hires keep asking the same questions
Your procedures exist, but nobody can find the right version
One or two experts are interrupted all day
Customer questions wait for the one person who knows
RAG
What is an internal knowledge assistant?
It's a chat assistant that searches your own documents before it answers. The technique is called retrieval-augmented generation (RAG): the AI answers only from the pages it finds and shows them to you, so your team can check every answer.
03
A private assistant your team can trust
Your documents aren't used to train any AI model, and you decide which ones the assistant can read.
4 to 8 weeks
Monthly support
What you get
An assistant connected to your documents (PDF, Word, PowerPoint, intranet pages)
Answers that cite the exact source, so your team can verify them
A simple chat interface your team can use from day one
A test phase with your staff to check answer quality before rollout
A short guide for adding or updating documents yourself
Examples
The questions it answers every day
Professional services
A junior asks how the firm handles a specific type of file, and gets the internal procedure and the template.
Industry
A technician needs the changeover procedure for line 3 and gets the exact steps from the manual, with the page number.
Trade & distribution
A salesperson checks delivery terms or a product sheet during a call, without waiting for the back office.
Any business
Questions about leave, expenses or onboarding, answered from your internal policies.
How it runs
How the project runs
01
Collect
We gather your documents and agree what the assistant may read.
02
Connect
We connect the documents and set who can access what.
03
Test
Your staff test the answers before rollout.
04
Roll out
A simple chat interface, plus a guide for adding documents yourself.
FAQ
Questions owners ask us
What happens to our data?
It stays in your accounts. We use model providers that don't train on client data, and each agent gets the minimum access its job needs.
Is the AI trained on our documents?
No. Your documents aren't used to train any model. The assistant reads them when a question comes in, and you decide which ones it can see.
What if the answer isn't in our documents?
The assistant is set up to say so, instead of making up an answer.
Which documents can it use?
PDF, Word and PowerPoint files, and pages from your intranet.
Let's talk about your documents
A free 30-minute call to see what an internal assistant would change for your team.